Direct Channels for Elite Assistance
1. Instant Live Chat
The fastest way to get help. Connect with our experts in real-time for immediate answers regarding your account, deposits, or technical issues.
Response time: Under 2 minutes.
When to use:
- Checking deposit/withdrawal status.
- Technical glitches during a live game.
- Activating instant Self-Exclusion or Deposit Limits.
2. Email Support
For detailed inquiries. Best for document verification, partnership requests, or complex technical feedback.
Email: [email protected]
Response time: Within 24 hours.
When to use:
- Sending KYC documents (ID/Passport) for account verification.
- Reporting complex technical bugs with screenshots.
- Business inquiries or partnership proposals.
- Formal complaints or appeals regarding account history.
3. Social Media
Stay connected. Follow our official Fanpage for the latest updates, event news, and direct messaging.
Facebook: fb.com/www-ph8.net.ph
When to use:
- Participating in exclusive community giveaways and promos.
- General questions about how to play specific games.
- Getting a quick “mirror link” if the main site is blocked.
Frequently Asked Questions
- How long does it take to get a response?
Live Chat: Instant (within 2 minutes).
Email: Usually within 12–24 hours.
- I haven’t received my withdrawal. What should I do?
Please wait for the standard processing time (usually 15-30 minutes). If it takes longer, contact Live Chat with your Transaction ID for an immediate status update.
- Why is my account verification taking so long?
Verification usually takes 1–3 hours during business hours. Ensure your uploaded documents (National ID/Passport) are clear and not blurry to avoid delays.
- Can I change my registered email or phone number?
For security reasons, please contact our Live Chat concierge. You will need to complete a quick identity verification to update your personal info.
- Is support available on weekends?
Yes. PH8 support is active 24/7/365, including all public holidays.